What the hell happened to customer service?!

Remember the days when you walked into a store and someone would greet you with a smile? Remember when the cashier would say hi and have a good day? Those was good times. Now we have to settle with people straight facing you in every store, everyone has an attitude or a chip on their shoulder, and no one wants to help. Since when was it acceptable for a store to have terrible employees giving terrible customer service? When I worked in customer service, I always had to smile, offer help to those who needed it and whatever issues I had, they were left at the door. Nowadays, people bring all their problems to work and take it out on the poor customers and coworkers. I’m not only talking about retail, I’m talking about doctor’s offices, hospitals, restaurants, anywhere that provides a service. And especially when when you call to speak to someone. That’s the worst customer service ever. The operator talks to you any kind a way and makes you feel stupid for calling.  And people wonder why automated services are taking over. The moral of the story is if you can’t fake at least the slightest of a pleasant attitude, you should not be in customer service. The customer is not always right, but at least make them feel like you want to help.

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One thought on “What the hell happened to customer service?!

  1. This is soooo true! I’ve found that most customer service agents are incompetent. You speak to 5 different reps about the same issue and they all tell you something different. I find self-check out very pleasant.

    Like

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